Refund & Return Policy

Last updated: 5 September 2025

Thank you for shopping at Korean Cosmetics BD. We aim to deliver authentic Korean skincare & beauty products across Bangladesh with reliable service. If there’s an issue with your order, we’ll resolve it quickly and fairly under the policy below.

1) Return/Exchange Request Window

  • You must submit a return/exchange request within 3 days of delivery (delivery day counted as Day 0).

  • Requests made after 3 days, or without required evidence (see Section 2), may be declined.

2) When You Can Request Return/Exchange/Refund

You may request a return, exchange, or refund if:

  • Wrong item delivered (different product, shade, size, variant, or quantity)

  • Damaged, broken, or leaking product received

  • Manufacturing defect found on first use (e.g., broken pump/sprayer)

  • Expired / near-expiry item delivered (less than 3 months remaining at delivery—unless clearly mentioned on the product page)

  • Missing item(s) in the parcel (short shipment)

Unboxing Video is Mandatory

To help us verify issues fast with the courier or warehouse, please record an unboxing video that shows:

  • full 360° view of the sealed parcel,

  • the shipping label,

  • opening the package,

  • each product clearly before opening inner seals/foils.

Claims without an unboxing video may not be approved.

3) Items Not Eligible for Return (Hygiene & Safety)

For hygiene, safety, and authenticity reasons, these items are not returnable unless they arrive wrong, damaged, or defective:

  • Opened/used products (seal broken, pump used, packaging torn/tampered)

  • Skincare/cosmetics after inner seal/foil is opened

  • Fragrances if cellophane/box seal is opened

  • Intimate/personal care items if packaging is opened or tampered (only sealed items qualify)

  • Health/nutrition items if opened

  • Free gifts, samples, and promotional items

  • “Clearance/Final Sale” items where the product page clearly states no return

Not considered defects:

  • color/texture differences due to screen, lighting, or personal preference

  • skin irritation/allergy (we strongly recommend patch testing)

4) How to Request a Return (Step-by-Step)

Submit your request within 3 days via our website Contact/Support page or Live Chat and include:

  1. Order ID + phone number

  2. Issue type: wrong / damaged / defective / expired / missing

  3. Unboxing video + clear photos of the parcel, shipping label, and product(s)

After reviewing, we will either approve and share pickup instructions or ask for any missing information.

Important: Keep items unused and in original packaging (boxes, tags, manuals, and any freebies).

5) Return Pickup, Shipping & Responsibility

  • We will arrange courier pickup where available.

  • If pickup is not available in your area, we will guide you to return via a local courier.

  • Return shipping is reimbursed only when the fault is ours (wrong/damaged/defective/expired/missing).

  • If the return is due to customer preference (not a defect), shipping charges may apply (where applicable).

6) Inspection & Resolution Timeline

  • After the return reaches our warehouse, inspection typically takes 24–72 hours.

  • Once approved, you may choose (subject to stock availability):

    • Replacement/Exchange (same item/variant)

    • Refund

    • Store Credit (Wallet)

If an item fails inspection (used, missing parts, tampered packaging, no defect found), we will send it back and close the claim.

7) Refund Methods & Processing Time

After approval:

  • bKash / Nagad / Rocket: typically 24–72 hours

  • Card/online payment: 7–10 business days (depends on bank/PSP)

  • Cash on Delivery (COD): refund via bKash/Nagad only, usually 24–72 hours

  • Store Credit: added instantly after approval

Shipping fees are non-refundable except when the error is on our side (wrong/damaged/defective/expired/missing).

8) Exchanges

  • Exchanges are like-for-like (same product/variant) if stock is available.

  • If not available, you may choose refund or store credit.

9) Order Cancellations

  • You may cancel an order before dispatch by contacting Support quickly.

  • Orders already shipped cannot be cancelled.

  • If you refuse delivery, it may be treated as a return (if eligible), and two-way courier costs may be deducted from the refund.

10) Pricing, Promotions & Coupons

  • Price changes after placing an order do not affect your completed order.

  • Coupons/offers cannot be “re-applied” to a refunded order. Refunds may be adjusted if a coupon was used.

  • If you return the main item, free gifts must also be returned sealed/unused; otherwise, gift value may be deducted.

11) Courier & Delivery Issues

If your parcel is delayed, held, or marked delivered but not received, contact Support within 48 hours so we can investigate with the courier. Reports made long after delivery confirmation may be ineligible.

12) Authenticity Support

We source from verified suppliers and maintain strict handling standards. If you have authenticity concerns, share your unboxing video and photos—we take such reports seriously.

13) Fair Use & Abuse Prevention

We may decline or limit returns/refunds in cases of suspected misuse, excessive return patterns, or fraudulent activity.

14) Contact Us

Use the Contact/Support form or Live Chat on our website.

📞 Contact No: +8809696456139
✉ Email: koreancosmetics.com.bd@gmail.com
📍 Address: Mirpur 12, Pallabi, Dhaka 1216

For faster service: include Order ID, phone number, issue type, and unboxing video link.

Quick Checklist (Before You Submit)

☐ Request submitted within 3 days of delivery
☐ Unboxing video + photos ready
☐ Product unused, seals intact, all accessories/gifts included
☐ Contacted Support via website chat/form or email

Korean Cosmetics BD may update this policy from time to time to improve customer experience.