Effective date: September 11, 2025

Welcome to Korean Cosmetics BD (“Company”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, share, and protect your information when you visit koreancosmetics.com.bd (including related pages, sub-domains, mobile views, and services that link to this Policy—together, the “Site”). By using the Site, you agree to the practices described here. If you do not agree, please stop using the Site.

1) Who We Are & Scope

Korean Cosmetics BD is an e-commerce platform based in Bangladesh. This Policy covers personal information we process when you:

  • browse products, place orders, or request delivery;

  • create, access, or manage your account;

  • contact us by phone, email, WhatsApp, or chat;

  • subscribe to updates or promotional messages;

  • post reviews, ratings, questions, or other user-generated content (UGC);

  • interact with tools provided by third parties (such as payment gateways, analytics, advertising, or social media).

This Policy does not apply to third-party websites or services we do not control. If you follow a link to another site, their privacy policy will apply.

2) Information We Collect

We collect information depending on how you use the Site:

a) Identity & Contact Details

Name, email address, mobile number, and (if you choose) details like gender or date of birth.

b) Account & Login Information

Information needed to create and secure your account (e.g., login identifier and authentication details). We do not want you to share sensitive information via public areas of the Site.

c) Order, Billing & Delivery Details

Shipping address, delivery address, order history, invoices, and details needed to complete deliveries, returns, or refunds.

d) Payment Information

Payments are processed via secure payment providers/banks. Your card/mobile wallet/bank details are provided directly to those providers and are not stored on our servers. We may receive limited confirmation (e.g., transaction ID, payment status) to complete your order.

e) Customer Support Communications

Messages/calls/emails/chats you send us, including attachments, for service and troubleshooting.

f) Device, Log & Usage Data

IP address, device type, browser type, operating system, referring/exit pages, timestamps, page views, click activity, and approximate location derived from IP.

g) Cookies & Similar Technologies

Cookies, pixels, tags, and similar tools used to remember preferences and improve the Site. See Section 6.

h) Marketing Preferences

Your opt-in/opt-out settings for promotional email/SMS/remarketing.

i) User-Generated Content (UGC)

Reviews, ratings, Q&A, photos, or other content you submit.

j) Social Login (Optional)

If you use social login (e.g., Google/Facebook), we may receive basic profile details allowed by that provider and your settings.

3) How We Use Your Information

We use personal information for:

  • Order Processing & Delivery: confirm orders, deliver products, manage returns/refunds.

  • Account Management: register accounts, secure logins, reset passwords.

  • Customer Support: respond to inquiries and after-sales assistance.

  • Personalization: show relevant products, remember your preferences and cart.

  • Marketing & Offers (with permission where required): send deals, restock alerts, and updates. You can opt out anytime.

  • Analytics & Improvements: understand how visitors use the Site and improve performance.

  • Security & Fraud Prevention: protect users, detect misuse, and prevent fraud.

  • Legal & Compliance: comply with laws, taxes, accounting, and enforce policies.

4) Legal Bases for Processing (Where Applicable)

Depending on applicable laws, we may process your data based on:
(i) fulfilling a contract (processing your order), (ii) legitimate interests (security, improvements), (iii) consent (marketing/cookies where required), and/or (iv) legal obligations.

5) Sharing & Disclosure

We do not sell your personal information. We may share limited data with:

  • Service providers: couriers, payment gateways, hosting, security, analytics, customer support tools, email/SMS providers—only as needed to provide services.

  • Business partners (optional): only when you opt in for promotions/giveaways.

  • Law enforcement/regulators: when required by law or to protect rights and safety.

  • Corporate transactions: if the business is reorganized/merged/sold, subject to safeguards.

We share only what is necessary and require confidentiality/security from partners where appropriate.

6) Cookies & Similar Technologies

We use cookies and similar tools for:

  • Strictly Necessary: cart, checkout, account access, core site functionality.

  • Performance/Analytics: measure traffic and improve site experience.

  • Functional: remember language, location, or preferences.

  • Advertising/Remarketing (optional): show relevant offers and measure ad performance.

Your choices: You can block/delete cookies using your browser settings. Some features (cart/checkout) may not work correctly if essential cookies are disabled.

7) Data Retention

We keep information only as long as needed for purposes in this Policy, including legal and accounting requirements. Retention varies by category (order records may be retained longer than marketing preferences).

8) Your Rights & Choices

Subject to applicable law, you may request to:

  • access your data;

  • correct inaccurate data;

  • delete data (in certain cases);

  • object to or restrict processing (including marketing);

  • withdraw consent where processing is based on consent;

  • receive certain data in a portable format where applicable.

To make a request, contact us (Section 13). We may verify your identity before responding.

9) Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure. Please keep your login credentials confidential and inform us immediately if you suspect unauthorized access.

10) Children’s Privacy

Our Site is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child provided information, contact us so we can remove it.

11) International Transfers

We primarily process data in Bangladesh. Some service providers may process data in other countries. Where international transfers occur, we take reasonable steps to protect your data consistent with this Policy and applicable law.

12) Changes to This Policy

We may update this Policy to reflect changes in practices or legal requirements. We will update the effective date at the top. Continued use of the Site after updates means you accept the revised Policy.

13) Contact Us (Data Controller)

Korean Cosmetics BD
Address: Mirpur 12, Pallabi, Dhaka 1216
📞 Contact No: +8809696456139
✉ Email: koreancosmetics.com.bd@gmail.com